Windows 7 Help from Microsoft is now on Twitter
Yesterday Microsoft launched @MicrosoftHelps, a new Twitter account that provides customers around the world with help and information on Windows 7, in English. Through this social medium, Microsoft will monitor and respond to real-time Windows 7 tweets and use them to improve the information, support and experience customers have with Windows 7.
Through Twitter, customers will have better access to help when, how and where they need it, key to Microsoft’s vision for customer support. The @MicrosoftHelps team consists of experienced social media agents with extensive knowledge about support resources to get answers to customer’s questions. In addition to responding to direct tweets, they will monitor the Twitter sphere and suggest resources to tweets about Windows 7 problems, issues or questions.